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Delivery Policy

At AsTech Repairs, we aim to provide a reliable and convenient delivery service for our customers. This Delivery Policy explains how we handle the collection and return of your devices when you use our repair services via mail or courier.

1. Delivery Options

We currently offer the following options for device collection and return:

  • Drop-Off & Collection at Our Location: You may visit our premises to drop off and collect your device during business hours.

  • Courier Collection & Return (UK Only): For your convenience, we offer courier services to collect and return your device securely.

2. Delivery Fees

  • Drop-Off & Pick-Up: Free of charge.

  • Courier Service:

    • Standard Delivery (2–4 working days): £[Insert fee]

    • Express Delivery (Next Working Day): £[Insert fee]

    • Prices may vary depending on the size, weight, and value of the device.

Return delivery is free for repairs over £[Insert amount], unless otherwise stated in a promotional offer.

3. Collection Process

If you choose courier collection:

  • You will receive a confirmation email with the scheduled pick-up date and instructions for securely packaging your device.

  • Ensure your device is properly protected and boxed. We are not liable for any damage during transit due to improper packaging.

  • You may request a prepaid shipping label if self-posting your item.

4. Return Process

Once your repair is complete:

  • We will notify you via email or phone.

  • Devices are typically returned within 24 hours after repair via your selected delivery method.

  • You will receive a tracking number to monitor the return.

5. Delivery Times

  • Delivery times are estimates and may vary due to external factors (e.g., courier delays, weather).

  • We are not liable for delays outside of our control but will always try to keep you informed and assist where possible.

6. Missed Deliveries

If a delivery attempt fails due to customer unavailability or incorrect address details:

  • The courier will usually attempt re-delivery or leave instructions for collection.

  • Re-delivery may incur an additional charge.

7. Damaged or Lost Items

  • If your item is lost or damaged during transit by our courier partners, we will assist in filing a claim and may offer compensation in accordance with the courier’s terms.

  • Please report any transit-related issues to us within 48 hours of receiving your item.

8. Contact Us

If you have any questions about your delivery or need to update delivery details, contact us at:

Email: Info@astechrepairs.co.uk

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