At AsTech Repairs, your satisfaction is important to us. This Returns & Refunds Policy outlines your rights and our procedures regarding returns, refunds, and warranties for repair services and products purchased through our website or in-store.

1. Repairs & Services – Satisfaction Guarantee

We take pride in the quality of our repair work. If you experience any issues related to a repair performed by AsTech Repairs:

• Warranty Coverage: All repairs include a 12 Month warranty (depending on service) covering the original fault and replaced parts, unless otherwise stated.

• Repeat Issues: If the same issue recurs during the warranty period, we will inspect and repair it again free of charge.

Note: Warranty is void if the device has since suffered physical, liquid, or accidental damage, or if it has been tampered with by another party.

2. Returns for Parts & Accessories

If you have purchased parts, accessories, or products (e.g., chargers, cases, cables) from us:

• Unopened/Unused Products: You may return the item within 14 days of purchase for a full refund or exchange, provided it is in its original packaging and condition.

• Used/Damaged Products: Returns are not accepted unless the item is faulty.

To initiate a return, please email us at [Insert contact email] with your order number and reason for return.

3. Faulty or Defective Items

If an item or repaired device is faulty or develops a fault:

• Contact us within 14 days of receiving the item.

• We will assess the issue and may offer:

  • A free re-repair

  • A replacement part

  • A full or partial refund (if the fault cannot be resolved)

You will be asked to return the item for inspection before a refund is approved.

4. Non-Returnable Items

We do not accept returns for:

• Devices that have been damaged after the repair was completed

• Items purchased more than 14 days ago

• Software-related services (e.g., data recovery, software installs)

• Custom orders or special requests unless faulty

5. Refunds

If a refund is approved:

• It will be processed to your original payment method within 5–7 business days.

• We will confirm the refund by email.

6. Return Process

To return an item or request a repair follow-up:

1. Contact us at [Insert contact email] or [Insert phone number]

2. Provide your order or repair number and reason for return

3. Package the item securely (if sending by post)

4. We will provide return instructions or offer an in-person drop-off option

7. Contact Us

If you have any questions about this Returns Policy, please contact:

Email: Info@astechrepairs.co.uk