top of page
Screenshot 2025-05-06 at 09.48.11.png
iOS Recovery
Resolves issues with Software / Disabled device / Forgotten Passcode
1. Getting your Computer ready
​
You must be using a Windows or Mac computer
Make sure that your computer is up to date
1. Download / Update  iTunes
2. Open iTunes
Step 2
2. How to put your device in Recovery mode

​

Plug your device in to your computer

iPhone 8 or later
  1. Turn the device off.
  2. Press and hold the Power button until you see the recovery mode screen.
    ​
​iPhone 7
  1. Press and hold the Power button and Volume Down buttons at the same time. 
  2. Keep holding them until you see the recovery mode screen.
​
​iPhone 6s or earlier
  1. Press and hold both the Home and the Power button buttons at the same time. 
  2. Keep holding them until you see the recovery mode screen.
Step 3
3. Restore / Update​
Keep your device connected to your computer during this whole process

Note: If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 2
Update your device

​

When you see the option to Restore or Update, choose Update.

 

Your computer will try to reinstall the software without erasing your data.

 

Wait while your computer downloads the software for your device.

​​

If the update fails, you’ll have to restore your device.

bottom of page