iOS Recovery

Resolves issues with Software / Disabled device / Forgotten Passcode

1. Getting your computer ready

You must be using a Windows or Mac computer

Make sure that your computer is up to date

If you're using iTunes, make sure you have the latest version of iTunes

PC

Open iTunes

Mac

- macOS Catalina 10.15 or newer? Open Finder.

 

- macOS Mojave 10.14 or earlier, open iTunes.

2. How to put your device in recovery mode

Keep your device connected to your computer and wait until the recovery mode screen appears:

iPhone 8 or later:

  1. Turn the device off.

  2. Press and hold the Power button until you see the recovery mode screen.

iPhone 7 and iPod touch (7th generation):

  1. Press and hold the Power button and Volume Down buttons at the same time. 

  2. Keep holding them until you see the recovery mode screen.

iPhone 6s or earlier, and iPod touch (6th generation) or earlier:

  1. Press and hold both the Home and the Power button buttons at the same time. 

  2. Keep holding them until you see the recovery mode screen.

iPad models with Face ID: 

  1. Turn the device off.

  2. Press and hold the Power button until you see the recovery mode screen. 

iPad with Home button: 

  1. Turn the device off.

  2. Press and hold both the Home and the Power buttons at the same time.

  3. Keep holding them until you see the recovery mode screen.

3. Restore / Update

Software issue / Disabled device

Update your device

When you see the option to Restore or Update, choose Update.

 

Your computer will try to reinstall the software without erasing your data.

 

Wait while your computer downloads the software for your device.

 

If the update fails, you’ll have to restore your device.

 

Note: If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 2.

Forgotten Passcode

You have to restore your device

⚠️ WARNING ⚠️ 

Your data will be removed!

If you have your data backed up to the same computer or iCloud, you can re-download your data

 

When you see the option to Restore or Update, choose Restore.

 

Your computer will restore your device to as new.

 

Wait while your computer downloads the software for your device.

 

Note: If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 2.

 

Once your device is restored...

 

During setup, it will only allow you to enter the password for the Apple ID originally setup to the phone.

 

This is for security and an anti-theft measure.

 

Once passed this stage it will allow you to setup a new passcode.

 

Note: If you do not know your Apple ID details, you may have to speak to Apple with proof of ownership so that they may be able to do this for you.